"I do not want to hear about attitudes and feelings. Tell me what is happening in observable, measurable terms."
'I described the problem as best as I could.'
'He said, That's good, Trenell! Now tell me what you would like to be happening in behavioural terms.
'I don't know, I said.
'Then don't waste my time, he snapped.
... 'If you can't tell me what you'd like to be happening, you don't have a problem yet. You're just complaining. A problem exists only if there is difference between what is actuallyhappening and what you desireto be happening.
(Kenneth Blanchard and Spencer Johnson, The one minute manager, p31)