Träume nicht dein Leben sondern lebe deinen Traum..

"Any sufficiently advanced technolegy is virtually undistinguishable from magic." --Arthur C.Clarke

Accuracy, speed, politeness. The first day, your attitude is "accuracy". You strive to get all the inforamtion right the first time. When you here the

customer's name, you spell it out loud. You speak clearly as you read back the credit card number.
The second day, your attitude is "speed" You look for ways to enter data more quickly for each new account. You use the cues the xistomer gives you to shorten the process.
The third day, your attitude is "politeness". You put a smile in your voice. You let the customer finish even though you know the answer. (Alan Laiken, Give me a moment and I'll change your life, p44-45)

"Attitudes, like colored glasses, alter how you see the world. Wearing a certain outfit can make you feel special. So can putting on a certain attitud

e. You can change attitudes frequently or wear the same all day." (Alan Lakein, Give me a moment and I'll change your life, p43)

play: what do you like now?

Its easier to make course correction when you're already moving.

Ask yourself the qustion: " What's the best use of my time right now?" Do it.

Moments are made for action.

You have to be present to win. ??

"Unlike a second, a moment is not a unit of time defined by the clock. You decide when it starts and when it stops.Whatwver feels like for you _is_ a

moment. As you work more conciosuly with moments, you'll get clearer sense of how to define them for yourself." (Alan Lakein, Give me a moment and I'll change your life, p4)

Make moments matter

"Moments are our key response, the building blocks of hour life." (Alan Lakein, Give me a moment and I'll change your life, p. ix)