Accuracy, speed, politeness. The first day, your attitude is "accuracy". You strive to get all the inforamtion right the first time. When you here the

customer's name, you spell it out loud. You speak clearly as you read back the credit card number.
The second day, your attitude is "speed" You look for ways to enter data more quickly for each new account. You use the cues the xistomer gives you to shorten the process.
The third day, your attitude is "politeness". You put a smile in your voice. You let the customer finish even though you know the answer. (Alan Laiken, Give me a moment and I'll change your life, p44-45)